TY - GEN
T1 - Service Quality Analysis of Internet Access from Universal Service Obligations Fund in Indonesia
AU - Panadea, Hartasia Susan
AU - Gunawan, Dadang
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021/7/7
Y1 - 2021/7/7
N2 - Indonesia has many islands and telecommunication is one of sector that is important to communicate and get information from others. To provide telecommunication services, government has the regulation about managing the Universal Service Obligation (USO) in telecommunication sector. BAKTI, a non-echelon organizational unit within the Ministry of Communication and Information Republic of Indonesia, has been appointed by the government to manage the USO funds and provide telecommunication infrastructure at area that has no telecommunication signal especially underdeveloped, outermost, and frontier areas in Indonesia. One of the largest amounts of the infrastructure that BAKTI's provided is internet access. The internet access must be well utilized by public. To utilize those internet accesses, the service quality analysis is important to know quality of service from users. SERVQUAL method is one of method to measure the service quality with five dimensions. Respondents of this research give some suggestions to service quality of USO internet access.
AB - Indonesia has many islands and telecommunication is one of sector that is important to communicate and get information from others. To provide telecommunication services, government has the regulation about managing the Universal Service Obligation (USO) in telecommunication sector. BAKTI, a non-echelon organizational unit within the Ministry of Communication and Information Republic of Indonesia, has been appointed by the government to manage the USO funds and provide telecommunication infrastructure at area that has no telecommunication signal especially underdeveloped, outermost, and frontier areas in Indonesia. One of the largest amounts of the infrastructure that BAKTI's provided is internet access. The internet access must be well utilized by public. To utilize those internet accesses, the service quality analysis is important to know quality of service from users. SERVQUAL method is one of method to measure the service quality with five dimensions. Respondents of this research give some suggestions to service quality of USO internet access.
KW - Internet Access
KW - Service Quality
KW - SERVQUAL method
KW - Universal Service Obligation
UR - http://www.scopus.com/inward/record.url?scp=85116244285&partnerID=8YFLogxK
U2 - 10.1109/GECOST52368.2021.9538671
DO - 10.1109/GECOST52368.2021.9538671
M3 - Conference contribution
AN - SCOPUS:85116244285
T3 - 2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
BT - 2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2021 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2021
Y2 - 7 July 2021 through 9 July 2021
ER -
