Server-based electronic money: Understanding the determinants of customer adoption

Indonesia is currently committed to reinforcing changes to existing payment systems through the national non-cash movement. However, a long-term mechanism for increasing the adoption of server-based electronic money is yet to be seen. The purpose of this study is to understand the determinants of server-based electronic money adoption in Indonesia. This research constructs a questionnaire based on the unified theory of acceptance and use of technology and the diffusion of innovations theory. This research also includes the factor of perceived risk. The research use data from 211 respondents from a survey conducted in Indonesia; the data were analyzed using structural equation modeling, precisely partial least square method. The findings of this research show that social influence, performance expectancy, facilitating conditions, compatibility, and perceived risk have direct impacts toward the adoption of server-based electronic money, while effort expectancy and innovativeness have indirect effects toward the adoption.