Satisfaction Factors of Indonesian National Civil Servant Recruitment System

Galih Kenang Avianto; Fitria Elliyana; Dana Indra Sensuse

doi:10.1109/ICoICT52021.2021.9527470

Satisfaction Factors of Indonesian National Civil Servant Recruitment System

Galih Kenang Avianto
, Fitria Elliyana
, Dana Indra Sensuse

Department of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

Citizen satisfaction is the key to the success of e-government services. The computer-based selection system is one of the Indonesian government's services for recruiting civil servant candidates. Therefore, discovering Indonesian electronic satisfaction factors is the goal of the research. Based on the literature review, six hypotheses and six factors that can determine the level of user satisfaction with the computer-based selection system were identified. Survey of 1,070 respondent from different provinces in Indonesia was conducted. Data analysis using multiple regression and factor analysis shows that computer assisted test system of National Civil Service Agency (BKN) user satisfaction factors are security and privacy, accessibility, awareness of service, and transparency.

Original language	English
Title of host publication	2021 9th International Conference on Information and Communication Technology, ICoICT 2021
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	371-376
Number of pages	6
ISBN (Electronic)	9781665404471
DOIs	https://doi.org/10.1109/ICoICT52021.2021.9527470
Publication status	Published - 3 Aug 2021
Event	9th International Conference on Information and Communication Technology, ICoICT 2021 - Virtual, Yogyakarta, Indonesia Duration: 3 Aug 2021 → 5 Aug 2021

Publication series

Name	2021 9th International Conference on Information and Communication Technology, ICoICT 2021

Conference

Conference	9th International Conference on Information and Communication Technology, ICoICT 2021
Country/Territory	Indonesia
City	Virtual, Yogyakarta
Period	3/08/21 → 5/08/21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Indonesia
accessibility
awareness
computer anxiety
e-government
e-satisfaction
fairness
privacy
security
transparency

Access to Document

10.1109/ICoICT52021.2021.9527470

Cite this

Avianto, G. K., Elliyana, F., & Sensuse, D. I. (2021). Satisfaction Factors of Indonesian National Civil Servant Recruitment System. In 2021 9th International Conference on Information and Communication Technology, ICoICT 2021 (pp. 371-376). (2021 9th International Conference on Information and Communication Technology, ICoICT 2021). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICoICT52021.2021.9527470

Avianto, Galih Kenang ; Elliyana, Fitria ; Sensuse, Dana Indra. / Satisfaction Factors of Indonesian National Civil Servant Recruitment System. 2021 9th International Conference on Information and Communication Technology, ICoICT 2021. Institute of Electrical and Electronics Engineers Inc., 2021. pp. 371-376 (2021 9th International Conference on Information and Communication Technology, ICoICT 2021).

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title = "Satisfaction Factors of Indonesian National Civil Servant Recruitment System",

abstract = "Citizen satisfaction is the key to the success of e-government services. The computer-based selection system is one of the Indonesian government's services for recruiting civil servant candidates. Therefore, discovering Indonesian electronic satisfaction factors is the goal of the research. Based on the literature review, six hypotheses and six factors that can determine the level of user satisfaction with the computer-based selection system were identified. Survey of 1,070 respondent from different provinces in Indonesia was conducted. Data analysis using multiple regression and factor analysis shows that computer assisted test system of National Civil Service Agency (BKN) user satisfaction factors are security and privacy, accessibility, awareness of service, and transparency.",

keywords = "Indonesia, accessibility, awareness, computer anxiety, e-government, e-satisfaction, fairness, privacy, security, transparency",

author = "Avianto, \{Galih Kenang\} and Fitria Elliyana and Sensuse, \{Dana Indra\}",

note = "Publisher Copyright: {\textcopyright} 2021 IEEE.; 9th International Conference on Information and Communication Technology, ICoICT 2021 ; Conference date: 03-08-2021 Through 05-08-2021",

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language = "English",

series = "2021 9th International Conference on Information and Communication Technology, ICoICT 2021",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

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Avianto, GK, Elliyana, F & Sensuse, DI 2021, Satisfaction Factors of Indonesian National Civil Servant Recruitment System. in 2021 9th International Conference on Information and Communication Technology, ICoICT 2021. 2021 9th International Conference on Information and Communication Technology, ICoICT 2021, Institute of Electrical and Electronics Engineers Inc., pp. 371-376, 9th International Conference on Information and Communication Technology, ICoICT 2021, Virtual, Yogyakarta, Indonesia, 3/08/21. https://doi.org/10.1109/ICoICT52021.2021.9527470

Satisfaction Factors of Indonesian National Civil Servant Recruitment System. / Avianto, Galih Kenang; Elliyana, Fitria; Sensuse, Dana Indra.
2021 9th International Conference on Information and Communication Technology, ICoICT 2021. Institute of Electrical and Electronics Engineers Inc., 2021. p. 371-376 (2021 9th International Conference on Information and Communication Technology, ICoICT 2021).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Satisfaction Factors of Indonesian National Civil Servant Recruitment System

AU - Avianto, Galih Kenang

AU - Elliyana, Fitria

AU - Sensuse, Dana Indra

PY - 2021/8/3

Y1 - 2021/8/3

N2 - Citizen satisfaction is the key to the success of e-government services. The computer-based selection system is one of the Indonesian government's services for recruiting civil servant candidates. Therefore, discovering Indonesian electronic satisfaction factors is the goal of the research. Based on the literature review, six hypotheses and six factors that can determine the level of user satisfaction with the computer-based selection system were identified. Survey of 1,070 respondent from different provinces in Indonesia was conducted. Data analysis using multiple regression and factor analysis shows that computer assisted test system of National Civil Service Agency (BKN) user satisfaction factors are security and privacy, accessibility, awareness of service, and transparency.

AB - Citizen satisfaction is the key to the success of e-government services. The computer-based selection system is one of the Indonesian government's services for recruiting civil servant candidates. Therefore, discovering Indonesian electronic satisfaction factors is the goal of the research. Based on the literature review, six hypotheses and six factors that can determine the level of user satisfaction with the computer-based selection system were identified. Survey of 1,070 respondent from different provinces in Indonesia was conducted. Data analysis using multiple regression and factor analysis shows that computer assisted test system of National Civil Service Agency (BKN) user satisfaction factors are security and privacy, accessibility, awareness of service, and transparency.

KW - Indonesia

KW - accessibility

KW - awareness

KW - computer anxiety

KW - e-government

KW - e-satisfaction

KW - fairness

KW - privacy

KW - security

KW - transparency

UR - https://www.scopus.com/pages/publications/85115665628

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DO - 10.1109/ICoICT52021.2021.9527470

M3 - Conference contribution

AN - SCOPUS:85115665628

T3 - 2021 9th International Conference on Information and Communication Technology, ICoICT 2021

SP - 371

EP - 376

BT - 2021 9th International Conference on Information and Communication Technology, ICoICT 2021

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ER -

Avianto GK, Elliyana F, Sensuse DI. Satisfaction Factors of Indonesian National Civil Servant Recruitment System. In 2021 9th International Conference on Information and Communication Technology, ICoICT 2021. Institute of Electrical and Electronics Engineers Inc. 2021. p. 371-376. (2021 9th International Conference on Information and Communication Technology, ICoICT 2021). doi: 10.1109/ICoICT52021.2021.9527470

Satisfaction Factors of Indonesian National Civil Servant Recruitment System

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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Cite this