@inproceedings{a77496e67f614dcba113ff34c1ed6de9,
title = "Satisfaction Factors of Indonesian National Civil Servant Recruitment System",
abstract = "Citizen satisfaction is the key to the success of e-government services. The computer-based selection system is one of the Indonesian government's services for recruiting civil servant candidates. Therefore, discovering Indonesian electronic satisfaction factors is the goal of the research. Based on the literature review, six hypotheses and six factors that can determine the level of user satisfaction with the computer-based selection system were identified. Survey of 1,070 respondent from different provinces in Indonesia was conducted. Data analysis using multiple regression and factor analysis shows that computer assisted test system of National Civil Service Agency (BKN) user satisfaction factors are security and privacy, accessibility, awareness of service, and transparency.",
keywords = "accessibility, awareness, computer anxiety, e-government, e-satisfaction, fairness, Indonesia, privacy, security, transparency",
author = "Avianto, {Galih Kenang} and Fitria Elliyana and Sensuse, {Dana Indra}",
note = "Publisher Copyright: {\textcopyright} 2021 IEEE.; 9th International Conference on Information and Communication Technology, ICoICT 2021 ; Conference date: 03-08-2021 Through 05-08-2021",
year = "2021",
month = aug,
day = "3",
doi = "10.1109/ICoICT52021.2021.9527470",
language = "English",
series = "2021 9th International Conference on Information and Communication Technology, ICoICT 2021",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "371--376",
booktitle = "2021 9th International Conference on Information and Communication Technology, ICoICT 2021",
address = "United States",
}
