Risk Management System for Operational Services in Data Center: DC Papa Oscar Cikeas Case study

The presence of the Information Technology System (ITS) has become one of the components for basic needs that must be met in navigating through the ages. Organizational programs in responding to the industrial era 4.0 make the use of ITS is a must in order to facilitate all processes related to quality service in carrying out the main task of protecting and serving the community. The implementation of ITS is actually not easy forthe threat of challenges and disturbances in the form of risks haunts ITS's operations. These conditions must be able to be identified and analyzed and then action can be executed to reduce the negative impact, so the risks are acceptable. This research will study about ITS risk management using the the guideline of Information Technology Infrastructure Library (ITIL) to formulate an operational strategy in order ensure that STI services at the Papa Oscar Cikeas Data Center (DC) can run well in the form of recommendations. Based on a survey on the implementing elements of IT function, 82.18% of respondents considered that the IT services provided by DC were very important, 86.49% of respondents knew the importance of having an emergency plan to ensure their products and services were always available, and 67.17% of respondents believes that DC is well managed. The results of the study concludes that it is necessary to immediately form a structural DC organization to prepare a good path for the establishment of a professional data center in supporting public service information technology systems.