Risk assessment and recommendation strategy based on COBIT 5 for risk: Case study sikn Jikn helpdesk service

Sari Agustin Wulandari, Anggi Permata Dewi, M. Rizki Pohan, Dana Indra Sensuse, M. Mishbah, Syamsudin

Research output: Contribution to journalConference articlepeer-review

3 Citations (Scopus)


National Archive Information System and National Archive Information Network (SIKN JIKN) is a national priority program agenda of National Archives of the Republic of Indonesia (ANRI) as an archival institution. To support management and operation of SIKN JIKN, ANRI provides national helpdesk service. A helpdesk application is provided to help their duties, but it is not used optimally that caused the risks such as loss of data and requests or problems submitted by SIKN JIKN members as a user of the system. If the risk is not handled, it will cause losing of potential network node as well as the loss of ANRI. In this research paper, performed risk assessment of SIKN JIKN helpdesk activities was done by referring to COBIT 5 for Risk and COBIT 5 Enabling Process as guidelines, framework, and focusing in domains to support helpdesk activities which is DSS01 domain for operational procedures and APO12 for managing risks. The result of assessment may be used as a recommendation to improve helpdesk service to support SIKN JIKN implementation. It is also could minimize the risk impact to ensure the sustainability of helpdesk service of SIKN JIKN.

Original languageEnglish
Pages (from-to)168-177
Number of pages10
JournalProcedia Computer Science
Publication statusPublished - 1 Jan 2019
Event5th Information Systems International Conference, ISICO 2019 - Surabaya, Indonesia
Duration: 23 Jul 201924 Jul 2019


  • Archives
  • COBIT 5
  • Helpdesk service
  • Risk assessment


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