Revitalization Jakarta One Stop Service Office as an Effort to Improve doing Business Rating in Indonesia

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This study aims to analyze revitalization undertaken Kantor Pelayanan Satu Pintu (One Stop Office) in Jakarta in 2012. Qualitative approach in this study uses literature study, in-depth interviews, focus group discussions and review of secondary data for collecting data. The results showed that the One Stop Office has been revitalized in six steps, namely: (1) the mechanisms and procedures for licensing, (2) breakthrough shortcuts to shorten the chain procedures / chain bureaucracy, (3) power and freedom innovation in services, (4) up to front line services level decentralization, (5) understanding the governance services policy, and (6) customer communications and research conducted continuously. The study find some issues that should become concern in the Jakarta One Stop Office, they are: (1) bureaucracy makes licensing services still felt hard, (2) the licensing service still requires a long time because of the freeze time, (3) the user has not prioritized services on line in handling licensing permits, (4) still dominates the middleman user serviceability, (5) there is still a mutually symbiosis between the customer and the middleman. To achieve a better revitalization, the One Stop Office of Central Jakarta should minimize corruption among local police officers with service bureau or brokers. In addition, the management of public services needs to be made related to the presence of the role of middleman that does not adversely impact the delivery of services in the field of licensing Jakarta as the capital of the Republic of Indonesia, so the rank Doing Business in Indonesia may increase
Original languageEnglish
JournalAmerican Journal of Economics and Sociology
Publication statusPublished - 2013


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