TY - GEN
T1 - Resolving ERP Issues in A Small Medium Company
T2 - 4th International Conference on Information Management and Technology, ICIMTech 2019
AU - Burnia, Inas Joesi
AU - Handayani, Putu Wuri
AU - Satria, Riri
AU - Azzahro, Fatimah
PY - 2019/8/1
Y1 - 2019/8/1
N2 - This paper tries to identify and resolve ERP related problems at PT Mega Eltra, an Indonesian Small Medium Enterprise. Although PT Mega Eltra has implemented SAP ERP system for 3 years, several expectations are not met because the best practice implementation is not fulfilled. Thus, we apply soft system methodology to find the root cause of the current issues. We obtained data using interview to six employees. Then, we compare the best practice to the reality and identify the gap between them. Results show that PT Mega Eltra have problems in several aspects, namely project management, business process reengineering, vendor, strategy, training, and communication. We recommend several things to improve the business performance, such as upgrading server, automating third-party applications for approval, implementing customer relationship management and supply chain management systems, integrating HCM applications, implementing dashboard, and implementing knowledge management.
AB - This paper tries to identify and resolve ERP related problems at PT Mega Eltra, an Indonesian Small Medium Enterprise. Although PT Mega Eltra has implemented SAP ERP system for 3 years, several expectations are not met because the best practice implementation is not fulfilled. Thus, we apply soft system methodology to find the root cause of the current issues. We obtained data using interview to six employees. Then, we compare the best practice to the reality and identify the gap between them. Results show that PT Mega Eltra have problems in several aspects, namely project management, business process reengineering, vendor, strategy, training, and communication. We recommend several things to improve the business performance, such as upgrading server, automating third-party applications for approval, implementing customer relationship management and supply chain management systems, integrating HCM applications, implementing dashboard, and implementing knowledge management.
KW - best practice
KW - Enterprise resource planning
KW - Indonesia
KW - SAP ERP
KW - soft system methodology
UR - http://www.scopus.com/inward/record.url?scp=85073186855&partnerID=8YFLogxK
U2 - 10.1109/ICIMTech.2019.8843737
DO - 10.1109/ICIMTech.2019.8843737
M3 - Conference contribution
T3 - Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019
SP - 646
EP - 651
BT - Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 19 August 2019 through 20 August 2019
ER -
