Resolving ERP Issues in A Small Medium Company: A Case of PT Mega Eltra

Inas Joesi Burnia, Putu Wuri Handayani, Riri Satria, Fatimah Azzahro

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This paper tries to identify and resolve ERP related problems at PT Mega Eltra, an Indonesian Small Medium Enterprise. Although PT Mega Eltra has implemented SAP ERP system for 3 years, several expectations are not met because the best practice implementation is not fulfilled. Thus, we apply soft system methodology to find the root cause of the current issues. We obtained data using interview to six employees. Then, we compare the best practice to the reality and identify the gap between them. Results show that PT Mega Eltra have problems in several aspects, namely project management, business process reengineering, vendor, strategy, training, and communication. We recommend several things to improve the business performance, such as upgrading server, automating third-party applications for approval, implementing customer relationship management and supply chain management systems, integrating HCM applications, implementing dashboard, and implementing knowledge management.

Original languageEnglish
Title of host publicationProceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages646-651
Number of pages6
ISBN (Electronic)9781728133331
DOIs
Publication statusPublished - 1 Aug 2019
Event4th International Conference on Information Management and Technology, ICIMTech 2019 - Jakarta/Bali, Indonesia
Duration: 19 Aug 201920 Aug 2019

Publication series

NameProceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019

Conference

Conference4th International Conference on Information Management and Technology, ICIMTech 2019
Country/TerritoryIndonesia
CityJakarta/Bali
Period19/08/1920/08/19

Keywords

  • best practice
  • Enterprise resource planning
  • Indonesia
  • SAP ERP
  • soft system methodology

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