Redesigning User Interface of MRT Jakarta's Mobile Application using Usability Testing Approach

Amalia Suzianti, Anggar Belahakki

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Mobile Application is proven to be able to help encouraging the effectiveness of using public transportation, including the MRT Jakarta transportation. However, based on preliminary studies, it was found that there are still many users who experience difficulties when using the MRT Jakarta mobile application. For this reason, the application's user interface is needed to be redesigned to make it easier for users to use it. This research mainly uses the Usability Testing method. In conducting Usability Testing, Performance Measurement is used to measure the application usability quantitatively, Retrospective Think Aloud, to find out the responses or suggestions from users, and USE Questionnaire (Usefulness, Satisfaction, and Ease of Use Questionnaire) to find out the general subjective assessment from users about the MRT Jakarta mobile application. This study provides new improved design recommendation for the MRT Jakarta Mobile Application, that refers to Material Design and 10 Usability Heuristics for User Interface Design by Nielsen. The results of this study indicate that the redesigned user interface is proven to have a better usability level than the previous design.

Original languageEnglish
Title of host publicationICIBE 2020 - 2020 6th International Conference on Industrial and Business Engineering
PublisherAssociation for Computing Machinery
Pages73-78
Number of pages6
ISBN (Electronic)9781450387880
DOIs
Publication statusPublished - 27 Sep 2020
Event6th International Conference on Industrial and Business Engineering, ICIBE 2020 - Macau, China
Duration: 27 Sep 202029 Sep 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference6th International Conference on Industrial and Business Engineering, ICIBE 2020
CountryChina
CityMacau
Period27/09/2029/09/20

Keywords

  • Mobile application
  • Performance Measurement
  • Retrospective Thinking Aloud
  • Usability Testing
  • USE Questionnaire
  • user interface redesign

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