Redesign of user interface for E-government application using usability testing method

Prilly Putri Adinda, Amalia Suzianti

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)

Abstract

Along with the development of technology and internet, there are several cities in Indonesia that are being transformed into smart city and one of them is Kota Bekasi. In the process towards implementing the smart city, Kota Bekasi government launched a mobile application to facilitate the public in accessing public service information in order to achieve smart governance. This research aims to analyze the e-government mobile application usability with usability testing method by using the approach of performance metrics, retrospective think aloud protocol (RTA), self-reported metrics through a SUS questionnaire (SUS) and Questionnaire of User Interface Satisfaction (QUIS). The results obtained from this research is the usability level of the application is still very low with score 43.438 which is in the worst imaginable to poor range and still in grade scale F to D. Therefore, performed redesign of user interface using the principles of UI design, 10 Heuristics of User Interface Design and usability testing analysis. The result of redesigning the user interface has been proven to be more effective with SUS score of 82.2.

Original languageEnglish
Title of host publicationICCIP 2018 - Proceedings of 2018 4th International Conference on Communication and Information Processing
PublisherAssociation for Computing Machinery
Pages145-149
Number of pages5
ISBN (Electronic)9781450365345
DOIs
Publication statusPublished - 2 Nov 2018
Event4th International Conference on Communication and Information Processing, ICCIP 2018 - Qingdao, China
Duration: 2 Nov 20184 Nov 2018

Publication series

NameACM International Conference Proceeding Series

Conference

Conference4th International Conference on Communication and Information Processing, ICCIP 2018
CountryChina
CityQingdao
Period2/11/184/11/18

Keywords

  • E-government
  • Mobile application
  • QUIS
  • RTA
  • Smart city
  • SUS
  • Usability testing
  • User interface redesign

Fingerprint Dive into the research topics of 'Redesign of user interface for E-government application using usability testing method'. Together they form a unique fingerprint.

Cite this