Rank Critical Success Factors (CSFs) of Data Warehouse and Business Intelligence (DW/BI) Implementation in Banking Sector Using Analytical Hierarchy Process (AHP)

Shadri Halim, Izzati Mubarokah, Achmad Nizar Hidayanto

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Data is a very important asset for a company in supporting decision making. The implementation of Data Warehouse and Business Intelligence (DW / BI) is a step of a company to manage data as an asset. This study aims to evaluate the Critical Success Factor (CSF) for DW/BI implementation in an Indonesian financial institution that provides conventional and sharia banking, PT XYZ. Data are obtained through a survey of key person who involved in full cycle in the 2 phases of DW/BI implementation at PT XYZ and had roles and responsibilities that could provide a holistic view of the people, process and technology dimensions during the project. Analytical Hierarchy Process (AHP) method is used to calculate the weight of CSF influence in the context of people, process, and technology. CSF 'Project Leader / Champion' has the most influence in the context of people, 'well defined system requirements' rank first in the context of process, and 'source system' has the biggest influence on the context of technology. The criterion of people is considered the most influential compared to the criterion of process and technology. Source system sub-criterion in the technology context has the most influence compared to other CSFs globally.

Original languageEnglish
Title of host publicationProceedings - 2nd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages313-318
Number of pages6
ISBN (Electronic)9781728191676
DOIs
Publication statusPublished - 19 Nov 2020
Event2nd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2020 - Virtual, Jakarta, Indonesia
Duration: 19 Nov 202020 Nov 2020

Publication series

NameProceedings - 2nd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2020

Conference

Conference2nd International Conference on Informatics, Multimedia, Cyber, and Information System, ICIMCIS 2020
Country/TerritoryIndonesia
CityVirtual, Jakarta
Period19/11/2020/11/20

Keywords

  • AHP
  • Bank
  • Business Intelligence
  • CSF
  • Data Warehouse

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