TY - GEN
T1 - Quick Response Code Acceptance on Digital Wallet Mobile Applications in Indonesia
AU - Witjaksono, Romi Hadiyan Aji
AU - Handayani, Putu Wuri
AU - Sunarso, Fathia Prinastiti
AU - Hilman, Muhammad
N1 - Funding Information:
We want to convey our gratitude to the Kementerian Riset Dan Teknologi/Badan Riset dan Inovasi Nasional for the Grant Hibah Penelitian Dasar Unggulan Perguruan Tinggi Number NKB-078/UN2.RST/HKP.05.00/2021.
Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - Quick Response (QR) Code Payment Method is a payment method used through platforms such as digital wallets by scanning codes containing payment information. The QR Code Payment Method has been used in various digital wallet applications and its use has increased during the COVID-19 pandemic. There are problems in using QR Codes such as security, infrastructure, education, and transparency problems faced by users. This research aims to determine the factors that influence the use of the QR Code payment method on digital wallet applications in Indonesia. This research uses a Mobile Technology Acceptance Model (M-TAM) based research model with quantitative methods. The data collected in this research were 1.271 responses which were analyzed using the Covariance Based Structural Equation Modeling (CB-SEM) method with the AMOS 24 application. The results of this research indicate that the perception of transaction convenience, perception of transaction speed, mobile usability, ease of use of mobile, subjective norms, personal innovativeness, perceived security, and behavioral intentions affect the use (actual usage) of QR Code on digital wallet applications in Indonesia. This research is expected to give insights for QR Code payment service providers such as financial technology companies and regulators in improving payment services.
AB - Quick Response (QR) Code Payment Method is a payment method used through platforms such as digital wallets by scanning codes containing payment information. The QR Code Payment Method has been used in various digital wallet applications and its use has increased during the COVID-19 pandemic. There are problems in using QR Codes such as security, infrastructure, education, and transparency problems faced by users. This research aims to determine the factors that influence the use of the QR Code payment method on digital wallet applications in Indonesia. This research uses a Mobile Technology Acceptance Model (M-TAM) based research model with quantitative methods. The data collected in this research were 1.271 responses which were analyzed using the Covariance Based Structural Equation Modeling (CB-SEM) method with the AMOS 24 application. The results of this research indicate that the perception of transaction convenience, perception of transaction speed, mobile usability, ease of use of mobile, subjective norms, personal innovativeness, perceived security, and behavioral intentions affect the use (actual usage) of QR Code on digital wallet applications in Indonesia. This research is expected to give insights for QR Code payment service providers such as financial technology companies and regulators in improving payment services.
KW - actual usage
KW - AMOS
KW - CB-SEM
KW - digital wallet mobile application
KW - payment method
KW - QR Code
UR - http://www.scopus.com/inward/record.url?scp=85123872533&partnerID=8YFLogxK
U2 - 10.1109/ICACSIS53237.2021.9631354
DO - 10.1109/ICACSIS53237.2021.9631354
M3 - Conference contribution
AN - SCOPUS:85123872533
T3 - 2021 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2021
BT - 2021 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2021
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 13th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2021
Y2 - 23 October 2021 through 26 October 2021
ER -