Quality management strategy for Indonesian aircraft MRO companies based on Kano Model, QFD matrix, and AHP

Ramdha Dien Azka, Rahmat Nurcahyo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

The growth of commercial aviation in Indonesia is increasing and making the potential growth of MRO (maintenance, repair, overhaul) company. Tight competition among MRO companies in Indonesia demands the right quality management strategy in order to compete globally. This reseach objective is to find a implementation of quality management strategy for Indonesian aircraft MRO companies. This research methodology based on Kano Model, Quality Function Deployment (QFD) matrix, and Analytic Hierarchy Process (AHP) to understand and analyze customer's need. The results of this study are strategies that can be applied by Indonesian aircraft MRO companies to improve product quality and maintain company's competitive advantage.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Industrial Engineering and Operations Management, IEOM 2018
PublisherIEOM Society
Pages1544-1555
Number of pages12
ISBN (Print)9781532359446
Publication statusPublished - 1 Jan 2018
Event8th International Conference on Industrial Engineering and Operations Management, IEOM 2018 - Bandung, Indonesia
Duration: 6 Mar 20188 Mar 2018

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management
Volume2018-March
ISSN (Electronic)2169-8767

Conference

Conference8th International Conference on Industrial Engineering and Operations Management, IEOM 2018
CountryIndonesia
CityBandung
Period6/03/188/03/18

Keywords

  • AHP
  • Kano
  • MRO
  • QFD
  • Quality management

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