Quality Function Deployment Approach to Optimize E-learning Adoption among Lecturers in Universitas Indonesia

Dilla Aulia Winarno, Erlinda Muslim, Muhammad Rafi, Alga Rosetta

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Along with the development of information system technology in the 21st century, the world has faced Industrial Revolution 4.0, this enhance transformation impacted all industries, including Education to create a new ecosystem named Education 4.0. This utilizes Electronic learning (E-learning) and many high institutions applied the E-learning system in their education scheme, but the level usage of e-learning is relatively low because of the lack of intention from lecturers as the user. This paper analyzed the factors that influence continuous intention in using e-learning with combined models; TAM (Technology Acceptance Model), TPB (Theory of Planned Behavior), ECM (Expectation Confirmation Model), and Flow Theory, and the results are continuance intention was associated with attitude, perceived enjoyment, perceived usefulness, satisfaction, confirmation, and perceived ease of use. Based on these factors, the researchers created and prioritized the strategies using Quality Function Deployment and concluded the improvements to increase the intention are training e-learning systems to users, add new interactive features, and enhancement in the e-learning interface.

Original languageEnglish
Title of host publicationICEEL 2020 - 2020 4th International Conference on Education and E-Learning
PublisherAssociation for Computing Machinery
Pages161-166
Number of pages6
ISBN (Electronic)9781450388795
DOIs
Publication statusPublished - 6 Nov 2020
Event4th International Conference on Education and E-Learning, ICEEL 2020 - Virtual, Online, Japan
Duration: 6 Nov 20208 Nov 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference4th International Conference on Education and E-Learning, ICEEL 2020
CountryJapan
CityVirtual, Online
Period6/11/208/11/20

Keywords

  • E-learning
  • Education 4.0
  • Information System
  • Quality Function Deployment
  • Structural Modelling Equation

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