Privacy Concern on Continuance of use in Online Doctor Consultation

Reitasya Devina, Putu Wuri Handayani, Ave Adriana Pinem

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Teleconsultation technology helps patients get information in a ubiquity so that information can be accessed anywhere and anytime in real time and it can reach people in areas that are difficult to access. Furthermore, with this technology, it can overcome affordability problems, which some application applies free service while others only charge affordable fee. However, privacy concern regarding the utilization of medical information could hinder the continuance of use. Thus, in this study we focused on analyzing the influence of privacy concern on continuance intention in using applications mobile online doctor consultation. The data was analyzed using PLS-SEM with 146 respondents. The results show that trust and perceived usefulness are significantly affect the intention of use the mobile application of doctor consultation in Indonesia. However, privacy concern is not found to be significantly moderate the relationship. Users also do not concern about the readability of privacy policy, but they will need to know what data and information that is collected by the application and the justification of the collection.

Original languageEnglish
Title of host publication5th International Conference on Computing Engineering and Design, ICCED 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728120942
DOIs
Publication statusPublished - Apr 2019
Event5th International Conference on Computing Engineering and Design, ICCED 2019 - Singapore, Singapore
Duration: 11 Apr 201913 Apr 2019

Publication series

Name5th International Conference on Computing Engineering and Design, ICCED 2019

Conference

Conference5th International Conference on Computing Engineering and Design, ICCED 2019
Country/TerritorySingapore
CitySingapore
Period11/04/1913/04/19

Keywords

  • continuance intention
  • doctor consultation
  • health mobile application
  • privacy concern

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