Prioritization strategy for government’s website information quality. Case study: Indonesia national public procurement agency

Mieke Eka Putri, Yova Ruldeviyani

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

National Public Procurement Agency (NPPA) is one of Indonesian Government Agency which uses website as their service to citizen to share information related with regulation, organizations profile, and function. Information quality (IQ) in government website has becomes one of key determinant to user satisfaction. Therefore in this study, we aim to investigate which IQ characteristics that users find important, affect user’s satisfaction, and should be prioritized to optimized user’s satisfaction. In this study, we use Importance Performance Analysis (IPA) quadrant to find prioritized IQ characteristics then we do theory analysis to find it’s relation to user overall satisfaction. The result shows that most important IQ characteristics are believability, reliability, and validity of information. This study also finds that comprehensiveness, currency, flexibility, and value added in information should be prioritized to be improved. Furthermore, believability of information, reliability of information, information accuracy, validity of information, robustness of information, amount of uptime information, credible source of information, perceived value of information, type of language used is interpretable, essentialness of information, efficiency of information, information has added value which significantly and positively contribute to user overall satisfaction. This paper raises idea to do further research in IQ characteristics for e-government.

Original languageEnglish
Title of host publication2019 International Conference on Information Technology and Computer Communications, ITCC 2019
PublisherAssociation for Computing Machinery
Pages37-44
Number of pages8
ISBN (Electronic)9781450372282
DOIs
Publication statusPublished - 16 Aug 2019
Event2019 International Conference on Information Technology and Computer Communications, ITCC 2019 - Singapore, Singapore
Duration: 16 Aug 201918 Aug 2019

Publication series

NameACM International Conference Proceeding Series

Conference

Conference2019 International Conference on Information Technology and Computer Communications, ITCC 2019
Country/TerritorySingapore
CitySingapore
Period16/08/1918/08/19

Keywords

  • E-government
  • Government website
  • Important performance analysis
  • Information quality
  • User satisfaction

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