TY - GEN
T1 - Policy and procedure design for video conference service using Soft-System Methodology
T2 - 2nd International Conference on Informatics and Computing, ICIC 2017
AU - Handayani, Tami Utiwi
AU - Yudhoatmojo, Satrio Baskoro
AU - Sandhyaduhita, Puspa Indahati
AU - Yohanes, Adhi Yuniarto Laurentius
N1 - Funding Information:
ACKNOWLEDGMENT The authors would like to thank Faculty of Computer Science, Universitas Indonesia for funding this publication.
Funding Information:
The authors would like to thank Faculty of Computer Science, Universitas Indonesia for funding this publication.
Publisher Copyright:
© 2017 IEEE.
PY - 2017/7/2
Y1 - 2017/7/2
N2 - PT Pertamina (Persero), an energy-sector company, launched an efficiency program on all fronts in 2015. Corporate Shared Service, a function which responsible for providing information technology services in Pertamina, contributes to that program by providing video conference service as a replacement for regular meetings. However, according to the Vice President of IT Operation, the provisioning of the service needs to be improved. One of the needed improvements is the need to create a formal policy and procedure for provisioning the service. Thus, this work aims to design the policy and procedure for video conference service in PT Pertamina (Persero). We employed the two-strands model of Soft-System Methodology in designing the policy and procedure. The design of the policy and procedure are based on ITIL, which is the best practice for IT service management, and ISO/IEC 20000, which is the standard for IT service management. The work produced three policy and procedure documents, and implementation strategy and change management.
AB - PT Pertamina (Persero), an energy-sector company, launched an efficiency program on all fronts in 2015. Corporate Shared Service, a function which responsible for providing information technology services in Pertamina, contributes to that program by providing video conference service as a replacement for regular meetings. However, according to the Vice President of IT Operation, the provisioning of the service needs to be improved. One of the needed improvements is the need to create a formal policy and procedure for provisioning the service. Thus, this work aims to design the policy and procedure for video conference service in PT Pertamina (Persero). We employed the two-strands model of Soft-System Methodology in designing the policy and procedure. The design of the policy and procedure are based on ITIL, which is the best practice for IT service management, and ISO/IEC 20000, which is the standard for IT service management. The work produced three policy and procedure documents, and implementation strategy and change management.
KW - ISO/IEC 20000
KW - ITIL
KW - ITSM
KW - change management
KW - implementation strategy
KW - video conference
UR - http://www.scopus.com/inward/record.url?scp=85047240824&partnerID=8YFLogxK
U2 - 10.1109/IAC.2017.8280536
DO - 10.1109/IAC.2017.8280536
M3 - Conference contribution
AN - SCOPUS:85047240824
T3 - Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
SP - 1
EP - 6
BT - Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 1 November 2017 through 3 November 2017
ER -