Pinpointing Factors in the Success of Integrated Information System Toward Open Government Data Initiative: A Perspective from Employees

As the Supervisory Institution in Statistics, Badan Pusat Statistik (BPS) launched an integrated information system (IS) to exercise the Open Government Data (OGD) initiative and to impose the One Data Policy Act. Albeit challenges arise, BPS manages to provide more than 120 thousand publicly accessible datasets. With the success of OGD, many scholars have opted to examine a similar issue from the perspective of users/citizens. However, employees’ perspective remains substantial as employees are the OGD provider. This research administers employees’ views to pinpoint influencing factors in the success of OGD adoption through an IS. The authors seek to comprehend the factors from IS and acceptance manner, thus integrating the Information System Success Model (ISSM) and Unified Theory of Acceptance and Use of Technology (UTAUT) as the measurement model. This study also administers a cross-sectional questionnaire with close-ended questions to obtain data from 253 IS users in BPS. Using structural equation modelling (SEM), the authors find that all ISSM constructs influence the success of IS while only one construct from UTAUT plays a pivotal role in defining the success. Information Quality, System Quality, Service Quality, User Satisfaction, and System Use remain paramount to the successful implementation, while Performance Expectancy becomes the sole influencing UTAUT factor affecting success. This study therefore offers substantial benefits by aiding other researchers in OGD-related areas and providing in-depth evidence for practitioners in implementing IS for OGD initiatives.