Performance of Immunization Program Managers Based on Malcolm Baldrige Criteria for Performance Excellence (MBCFPE) in Puskesmas Tangerang District in 2019

Background: Coverage of basic immunization to infants In Tangerang Regency, the last three yearsof 2014-2016 rose 2% - 7% every year, italways increases every year and immunization coverage nationally exceedsthe national target of 90% 93.83%. This is different from the incidence of diphtheria in Tangerang Regency.The implementation of an immunization program provides an important role in the outbreak of vaccinesby health workers who can preserve people’s perceptions regarding unwanted reactions due to vaccination,causing re-emergence of diseases in the form (KLB). This event can also occur because a damaged vaccinecannot be repaired and cannot cause immunity. As a result, outbreaks of immunization-preventable diseaseswill continue to occur so that this study will know the description and relationship of program managementperformance based on Malcolm Baldrige. Method: itused is quantitative and qualitative method using questionnaires and in-depth interviews. Results: The results of theperformance of immunization managers based on Malcolm Baldrige were obtainedthat strategic planning had the highest yield of 85.02. The lowest variable is to focus on the team with avalue of 78.02. Multivariate showed that the correlation results of performance has a strong correlationwith the variable Leadership Strategic Planning, Customer Focus, Measurement, Analysis and KnowledgeManagement, Focus on Team and Focus on Process Rated determinant coefficient (R2= 0.793) where thevariable most The high effect on the results with (B) = 0.429 or 42.9% while the focus variable on the teamis the smallest variable which has an effect on the performance results with (B) = 0.003 or 0.3%. Conclusion: So that better measurement, analysis and knowledge management, strategic planning, customerfocus, leadership, focus on the process and focus on the team will improve the performance results.