TY - GEN
T1 - Performance analysis of information quality indexing in government agency's social media
T2 - 3rd International Conference on Informatics and Computing, ICIC 2018
AU - Pamungkas, Noni Yuniana Putri
AU - Hidayanto, Achmad Nizar
AU - Hapsari, Ika Chandra
AU - Kosandi, Meidi
AU - Utari, Prahastiwi
PY - 2018/10/1
Y1 - 2018/10/1
N2 - Social media is one of the effective means of delivering information to the public. Indonesia Customs as a Government agency, use social media as a means of providing customs and excise information. In this study, will be revealed how the level of quality of information provided on social media of Indonesia Customs, specifically Facebook and Twitter. This research uses descriptive analysis method and Importance-Performance Analysis. The data used to support this research is obtained through a survey, with Indonesia Customs social media visitors as respondents. Measurements using 3 (three) dimensions of quality information according to O'Brien (time, content, and form), which consists of 9 (nine) criteria, ie, currency, timeliness, frequency, accuracy, relevance, conciseness, clarity, order and presentation. The results of the research show level of quality of information from each social media and also the superiority of information quality on each social media in accordance with the dimensions and criteria that exist. The study also shows dimensions and criteria of information quality that needs priority attention in the process of improving each social media content.
AB - Social media is one of the effective means of delivering information to the public. Indonesia Customs as a Government agency, use social media as a means of providing customs and excise information. In this study, will be revealed how the level of quality of information provided on social media of Indonesia Customs, specifically Facebook and Twitter. This research uses descriptive analysis method and Importance-Performance Analysis. The data used to support this research is obtained through a survey, with Indonesia Customs social media visitors as respondents. Measurements using 3 (three) dimensions of quality information according to O'Brien (time, content, and form), which consists of 9 (nine) criteria, ie, currency, timeliness, frequency, accuracy, relevance, conciseness, clarity, order and presentation. The results of the research show level of quality of information from each social media and also the superiority of information quality on each social media in accordance with the dimensions and criteria that exist. The study also shows dimensions and criteria of information quality that needs priority attention in the process of improving each social media content.
KW - Government Social Media
KW - Importance Performance Analysis
KW - Indonesia Customs
KW - Information Quality
KW - Social Media
UR - http://www.scopus.com/inward/record.url?scp=85070799180&partnerID=8YFLogxK
U2 - 10.1109/IAC.2018.8780442
DO - 10.1109/IAC.2018.8780442
M3 - Conference contribution
T3 - Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018
BT - Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 17 October 2018 through 18 October 2018
ER -