Performance analysis of information quality indexing in government agency's social media: A case of customs in Indonesia

Noni Yuniana Putri Pamungkas, Achmad Nizar Hidayanto, Ika Chandra Hapsari, Meidi Kosandi, Prahastiwi Utari

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Social media is one of the effective means of delivering information to the public. Indonesia Customs as a Government agency, use social media as a means of providing customs and excise information. In this study, will be revealed how the level of quality of information provided on social media of Indonesia Customs, specifically Facebook and Twitter. This research uses descriptive analysis method and Importance-Performance Analysis. The data used to support this research is obtained through a survey, with Indonesia Customs social media visitors as respondents. Measurements using 3 (three) dimensions of quality information according to O'Brien (time, content, and form), which consists of 9 (nine) criteria, ie, currency, timeliness, frequency, accuracy, relevance, conciseness, clarity, order and presentation. The results of the research show level of quality of information from each social media and also the superiority of information quality on each social media in accordance with the dimensions and criteria that exist. The study also shows dimensions and criteria of information quality that needs priority attention in the process of improving each social media content.

Original languageEnglish
Title of host publicationProceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781538669204
DOIs
Publication statusPublished - 1 Oct 2018
Event3rd International Conference on Informatics and Computing, ICIC 2018 - Palembang, Indonesia
Duration: 17 Oct 201818 Oct 2018

Publication series

NameProceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018

Conference

Conference3rd International Conference on Informatics and Computing, ICIC 2018
CountryIndonesia
CityPalembang
Period17/10/1818/10/18

Keywords

  • Government Social Media
  • Importance Performance Analysis
  • Indonesia Customs
  • Information Quality
  • Social Media

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