Perception and Behaviour towards Hospital Website among Indonesian

Hospital website plays a pivotal role in engaging patients. Research on the behavior of patients in using hospital website is still less published in Indonesia. This study aimed to describe Indonesian perception and behaviour towards hospital website—this quantitative research using the cross-sectional method. The data has been collected during February – March 2019 that recruited 160 respondents using a consecutive sampling method. An online questionnaire has been used for data collection. Data of the research were analyzed by using SPSS Version 21. Most of the respondents were 27 years old (12.5%) with a mean of age 31 years old. 71.9% of respondents visited the hospital' website to see the available facility and the schedule, while 70.6% of respondents see the doctor' plan. 74.4% of respondents stated that information on the hospital website was available but not complete while another problem was website information was not up to date. In the role of the site in assisting the res pondent in choosing a hospital, 79.3% of respondents stated that the hospital' website assisted them in selecting a hospital. Hospital manager should arrange adequate resources to provide and maintain hospital' website to ensure up to date, complete and accurate information on the site so that could assist patients in using the hospital service.