Perceived justice and perceived loss influence toward customer satisfaction in service recovery: The impact on trust and switching intention

Sitti Halima, Gita Gayatri

Research output: Contribution to journal › Article › peer-review

Fingerprint

Dive into the research topics of 'Perceived justice and perceived loss influence toward customer satisfaction in service recovery: The impact on trust and switching intention'. Together they form a unique fingerprint.

Keyphrases

Computer Science

Economics, Econometrics and Finance

Nursing and Health Professions