Employee work performance can help to identify the success of an organization. One of many concepts in psychology that can describe work performance is organizational citizenship behavior (OCB). OCB is a concept used in industrial and organizational behavior learning, which usually being associated with the organizational effectiveness. The purpose of this research is to examine the role of harmonious passion as a mediator on the relationship between job resource and OCB. The data collection in this study included 240 employee respondents who work in Bank Pembangunan Daerah (BPD). The measurements used in this study are OCB Scale (2002) to measure OCB; Questionnaire on The Experience and Evaluation of the Work (QEEW) Scale (2017) to measure job autonomy, performance feedback, and technology resource; and Passion Scale (2003) to measure harmonious passion. The analysis statistic method of Process Macro for SPSS and SAS 3.0 were used to examine the mediational hypotheses. Consistent with job demand-resource theory, result shows that when job resource exist in working environment, it can motivates and encourages employee to develop OCB and this association is partially mediated by harmonious passion. This study provides a deeper understanding about the importance of extra-role behavior in organization and how to generate this behavior in future.
|Journal||Intuisi : Jurnal Psikologi Ilmiah|
|Publication status||Published - 2018|