PENGUKURAN TINGKAT DUKUNGAN TEKNOLOGI INFORMASI PADA DIREKTORAT TRANSFORMASI TEKNOLOGI KOMUNIKASI DAN INFORMASI, DIREKTORAT JENDERAL PAJAK DENGAN MENGGUNAKAN IT BALANCED SCORECARD

Directorate of Communications and Information Technology Transformation took on the task in realizing the strategic plan of the Directorate General of Taxation through the modernization of IS / IT efficiently and optimally. To assess the efficiency and optimizing the use of IT, required continuous measurement process. In this study the level of support of IS / IT Directorate TTKI will be measured, so Directorate TTKI can fix things that were deemed to be weak. The instrument used is the IT Balanced Scorecard, developed by Grembergen based on the concept of Balanced Scorecard. In addition, the indicators used are obtained from the U.S. Governance Accountability Office (U.S. GAO). These indicators are then used as material to assess the level of IT support is done by distributing questionnaires to the staff of the Directorate TTKI. Based on the IT Balanced Scorecard measurements, showed that the level of IT support to the Directorate of Communications and Information Technology Transformation at perspective on the company's contribution is 49%, user-oriented perspective is 66.3%, organization's improvement perspective is 68.3%, and the future-orientated perspective is 25.6%.