TY - GEN
T1 - Payment system innovation package add on iptv using multi-services on screen subscription (moss) case study useetv
AU - Bakara, Sarah Nitalya
AU - Gunawan, Dadang
N1 - Publisher Copyright:
© 2020 IEEE.
PY - 2020/7
Y1 - 2020/7
N2 - A call center is a media that can accommodate customer complaints, including IPTV customers. However, along with the development of IPTV technology, PT Telkom customer complaints through call center 147 are increasing so that call center traffic is also higher, and solutions are needed to reduce the traffic that appears on back end tickets. One of the most common IPTV customer complaints is the difficulty of subscribers to subscribe to additional features provided by the provider. In response to this, we designed a payment system where customers can make payments for many features on a self-care basis based on Application Programming Interface (API), known as Multi- services On-Screen Subscription (MOSS). The API functions as a tool to connect several applications through one interface to simplify the operating system. The payment system designed can be used prepaid or postpaid. It is hoped that the presence of MOSS will improve the Quality of Experience (QoE) because USeeTV customers do not have to waste time contacting call center 147. MOSS also combined with variation of Financial Technologies to support Industry 4.0.
AB - A call center is a media that can accommodate customer complaints, including IPTV customers. However, along with the development of IPTV technology, PT Telkom customer complaints through call center 147 are increasing so that call center traffic is also higher, and solutions are needed to reduce the traffic that appears on back end tickets. One of the most common IPTV customer complaints is the difficulty of subscribers to subscribe to additional features provided by the provider. In response to this, we designed a payment system where customers can make payments for many features on a self-care basis based on Application Programming Interface (API), known as Multi- services On-Screen Subscription (MOSS). The API functions as a tool to connect several applications through one interface to simplify the operating system. The payment system designed can be used prepaid or postpaid. It is hoped that the presence of MOSS will improve the Quality of Experience (QoE) because USeeTV customers do not have to waste time contacting call center 147. MOSS also combined with variation of Financial Technologies to support Industry 4.0.
KW - Application Programming Interface
KW - IPTV
KW - MOSS
KW - Postpaid. Prepaid
UR - http://www.scopus.com/inward/record.url?scp=85091976181&partnerID=8YFLogxK
U2 - 10.1109/IAICT50021.2020.9172015
DO - 10.1109/IAICT50021.2020.9172015
M3 - Conference contribution
AN - SCOPUS:85091976181
T3 - Proceedings - 2020 IEEE International Conference on Industry 4.0, Artificial Intelligence, and Communications Technology, IAICT 2020
SP - 151
EP - 156
BT - Proceedings - 2020 IEEE International Conference on Industry 4.0, Artificial Intelligence, and Communications Technology, IAICT 2020
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2020 IEEE International Conference on Industry 4.0, Artificial Intelligence, and Communications Technology, IAICT 2020
Y2 - 7 July 2020 through 8 July 2020
ER -