Patient satisfaction level toward conservative dentistry treatment in a dental hospital in Jakarta Indonesia

Patient satisfaction is one of the indicators of a health service's success. Rumah Sakit Khusus Gigi dan Mulut (Dental Hospital), Faculty of Dentistry, Universitas Indonesia (RSKGM FKG UI) is a dental care provider, focused at providing conservative treatment. The present study aimed to evaluate the level of patient satisfaction toward conservative dentistry treatment and compare the level of satisfaction between the Integrated and Conservative Dentistry Clinics in RSKGM FKG UI. A total of 100 patients who recurrently visited the clinic were given a 40-item questionnaire. The latter was used to assess patients' expectations and the quality of conservative treatment based on patients' perspective. Our Chi-square tests results show no significant differences in patient satisfaction level between Integration and Conservative Dentistry Clinics in RSKGM FKG UI, based on five different aspects. Both the quality of conservative treatment and patients' satisfaction toward it in Integration and Conservative Dentistry Clinics RSKGM FKG UI were categorized as good.