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Passengers perceptions towards service quality of FSC of an LCC group
Teguh Iman Maulana
Department of Accounting
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Keyphrases
Quality of Service
100%
Full-service Carriers
100%
Passenger Experience
100%
Batik
28%
Carrier Population
28%
Online Survey
14%
% Response
14%
Service Unit
14%
Service Performance
14%
SEM Analysis
14%
Newly Established
14%
Customer Services Quality
14%
Customer Perception
14%
Service Level
14%
Customer Segments
14%
Airline Industry
14%
Lion
14%
Low-cost Airlines
14%
Full Service
14%
Low-cost Carriers
14%
Airport Groups
14%
Large Customer
14%
Key Market
14%
Multi-brand Strategy
14%
Social Sciences
Quality of Service
100%
Classification Systems
100%
Airline
33%
Online Survey
16%
Brand Strategy
16%
Scanning Electron Microscopy
16%
Low-cost Carriers
16%
Economics, Econometrics and Finance
Airline
100%
Industry
50%
Brand Management
50%
Computer Science
Quality of Service
100%
Online Survey
33%
Customer Segment
33%
Mathematics
Response Rate
100%