Outpatient pharmacy improvement using internet of things based on BPR approach

Shauty Arovah, M. Dachyar

Research output: Contribution to journalArticlepeer-review


Outpatient waiting time in pharmacy is the most common problem faced by hospital pharmacy. Implementation of the Internet of Things (IoT) in the hospital pharmacy service process is expected to help pharmacists to provide services more quickly and accurately. This research aims to design operational process improvements in hospital outpatient pharmacy services supported by the implementation of IoT with Business Process Reengineering (BPR) approach. The goal is processing time improvement for the hospital outpatient pharmacy services. The Complex Proportional Assessment (COPRAS) method is used to prioritize the risks of the current process for which remedial actions will be proposed by implementing IoT. The proposed improvement is divided into three strategy options and the results of the research show the greatest improvement in the model that implements a combination of Automated Dispensing Machine (ADM) and Clinical Decision Support System (CDSS). The total reduction in processing time is 63% for the process of patent medicine service and 34% for the process of personalized medicine service in hospital outpatient pharmacy.

Original languageEnglish
Pages (from-to)3597-3604
Number of pages8
JournalInternational Journal of Advanced Science and Technology
Issue number7 Special Issue
Publication statusPublished - 14 Apr 2020


  • Business Process Reengineering (BPR)
  • Complex Proportional Assessment (COPRAS)
  • Internet of Things (IoT)
  • Outpatient pharmacy


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