Organizational Citizenship Behavior During the Covid-19 Pandemic: Examining the Role of Resilience, Safety Management Practices, Perceived Risk, and Job Insecurity

This research attempted to understand the effect of workplace safety management practices (WSP), resilience, perceived risk, and job insecurity on Indonesian hotels’ organizational citizenship behavior (OCB). The quantitative method used in this research with online surveys as data collection methods. The total data gathered in this study was 295. Structural Equation Modelling (SEM) was used to analyze the data. The result showed that only resilience and perceived risk impacted OCB. Those conditions could occur because they could lessen employees’ feel toward negativity due to the pandemic. At the same time, the absence of influence of WSP on OCB might happen because of other aspects, such as the need for power and high achievement. In addition, job insecurity did not affect the OCB because of the pandemic situation when data collection improved, which might influence employee perception about the security of their job. WSP impacted both perceived risk and job insecurity. Those conditions might happen because WSP was a form of management support by the employee. Therefore, that condition decreases negative perceptions, such as job insecurity and perceived risk.