Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study

Rizky Perkasa Utama; Betty Purwandari; Riri Satria; Larastri Kumaralalita

doi:10.1145/3361785.3361807

Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study

Rizky Perkasa Utama
, Betty Purwandari
, Riri Satria
, Larastri Kumaralalita

Department of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

Citizens’ active participation using information and communication technology (ICT) enables government harnessing social media to provide information and seek public interactions and collaborations. This research conducted a case study in the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia, which has strategic goals to achieve open government by utilizing digital diplomacy. This study aims to measure the maturity level of open government in the ministry, by focusing on the application of social media and giving recommendation for further implementation. To collect the data, this investigation employed qualitative research by conducting semi-structured interviews with officials working on digital diplomacy, observation, and gathering relevant data. The result shows that ministry maturity level in the application of social media using a combined framework of the Open Government Maturity Model (OGMM) and Open Government Implementation Model (OGIM) is at level 1 (initial condition). To advance data reliability, effective access, and improve the maturity level, the ministry is recommended to better manage the data governance.

Original language	English
Title of host publication	ICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management
Publisher	Association for Computing Machinery
Pages	158-162
Number of pages	5
ISBN (Electronic)	9781450372329
DOIs	https://doi.org/10.1145/3361785.3361807
Publication status	Published - 12 Sept 2019
Event	3rd International Conference on Business and Information Management, ICBIM 2019 - Paris, France Duration: 12 Sept 2019 → 14 Sept 2019

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	3rd International Conference on Business and Information Management, ICBIM 2019
Country/Territory	France
City	Paris
Period	12/09/19 → 14/09/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Digital Diplomacy
Maturity Measurement
Open Government
Social Media

Access to Document

10.1145/3361785.3361807

Cite this

Utama, R. P., Purwandari, B., Satria, R., & Kumaralalita, L. (2019). Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study. In ICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management (pp. 158-162). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3361785.3361807

Utama, Rizky Perkasa ; Purwandari, Betty ; Satria, Riri et al. / Open government maturity measurement on social media usage : The ministry of foreign affairs in Indonesia case study. ICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management. Association for Computing Machinery, 2019. pp. 158-162 (ACM International Conference Proceeding Series).

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title = "Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study",

abstract = "Citizens{\textquoteright} active participation using information and communication technology (ICT) enables government harnessing social media to provide information and seek public interactions and collaborations. This research conducted a case study in the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia, which has strategic goals to achieve open government by utilizing digital diplomacy. This study aims to measure the maturity level of open government in the ministry, by focusing on the application of social media and giving recommendation for further implementation. To collect the data, this investigation employed qualitative research by conducting semi-structured interviews with officials working on digital diplomacy, observation, and gathering relevant data. The result shows that ministry maturity level in the application of social media using a combined framework of the Open Government Maturity Model (OGMM) and Open Government Implementation Model (OGIM) is at level 1 (initial condition). To advance data reliability, effective access, and improve the maturity level, the ministry is recommended to better manage the data governance.",

keywords = "Digital Diplomacy, Maturity Measurement, Open Government, Social Media",

author = "Utama, \{Rizky Perkasa\} and Betty Purwandari and Riri Satria and Larastri Kumaralalita",

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doi = "10.1145/3361785.3361807",

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Utama, RP, Purwandari, B, Satria, R & Kumaralalita, L 2019, Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study. in ICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 158-162, 3rd International Conference on Business and Information Management, ICBIM 2019, Paris, France, 12/09/19. https://doi.org/10.1145/3361785.3361807

Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study. / Utama, Rizky Perkasa; Purwandari, Betty; Satria, Riri et al.
ICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management. Association for Computing Machinery, 2019. p. 158-162 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Open government maturity measurement on social media usage

T2 - 3rd International Conference on Business and Information Management, ICBIM 2019

AU - Utama, Rizky Perkasa

AU - Purwandari, Betty

AU - Satria, Riri

AU - Kumaralalita, Larastri

PY - 2019/9/12

Y1 - 2019/9/12

N2 - Citizens’ active participation using information and communication technology (ICT) enables government harnessing social media to provide information and seek public interactions and collaborations. This research conducted a case study in the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia, which has strategic goals to achieve open government by utilizing digital diplomacy. This study aims to measure the maturity level of open government in the ministry, by focusing on the application of social media and giving recommendation for further implementation. To collect the data, this investigation employed qualitative research by conducting semi-structured interviews with officials working on digital diplomacy, observation, and gathering relevant data. The result shows that ministry maturity level in the application of social media using a combined framework of the Open Government Maturity Model (OGMM) and Open Government Implementation Model (OGIM) is at level 1 (initial condition). To advance data reliability, effective access, and improve the maturity level, the ministry is recommended to better manage the data governance.

AB - Citizens’ active participation using information and communication technology (ICT) enables government harnessing social media to provide information and seek public interactions and collaborations. This research conducted a case study in the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia, which has strategic goals to achieve open government by utilizing digital diplomacy. This study aims to measure the maturity level of open government in the ministry, by focusing on the application of social media and giving recommendation for further implementation. To collect the data, this investigation employed qualitative research by conducting semi-structured interviews with officials working on digital diplomacy, observation, and gathering relevant data. The result shows that ministry maturity level in the application of social media using a combined framework of the Open Government Maturity Model (OGMM) and Open Government Implementation Model (OGIM) is at level 1 (initial condition). To advance data reliability, effective access, and improve the maturity level, the ministry is recommended to better manage the data governance.

KW - Digital Diplomacy

KW - Maturity Measurement

KW - Open Government

KW - Social Media

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Utama RP, Purwandari B, Satria R, Kumaralalita L. Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study. In ICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management. Association for Computing Machinery. 2019. p. 158-162. (ACM International Conference Proceeding Series). doi: 10.1145/3361785.3361807

Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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