TY - GEN
T1 - Open government maturity measurement on social media usage
T2 - 3rd International Conference on Business and Information Management, ICBIM 2019
AU - Utama, Rizky Perkasa
AU - Purwandari, Betty
AU - Satria, Riri
AU - Kumaralalita, Larastri
N1 - Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/9/12
Y1 - 2019/9/12
N2 - Citizens’ active participation using information and communication technology (ICT) enables government harnessing social media to provide information and seek public interactions and collaborations. This research conducted a case study in the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia, which has strategic goals to achieve open government by utilizing digital diplomacy. This study aims to measure the maturity level of open government in the ministry, by focusing on the application of social media and giving recommendation for further implementation. To collect the data, this investigation employed qualitative research by conducting semi-structured interviews with officials working on digital diplomacy, observation, and gathering relevant data. The result shows that ministry maturity level in the application of social media using a combined framework of the Open Government Maturity Model (OGMM) and Open Government Implementation Model (OGIM) is at level 1 (initial condition). To advance data reliability, effective access, and improve the maturity level, the ministry is recommended to better manage the data governance.
AB - Citizens’ active participation using information and communication technology (ICT) enables government harnessing social media to provide information and seek public interactions and collaborations. This research conducted a case study in the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia, which has strategic goals to achieve open government by utilizing digital diplomacy. This study aims to measure the maturity level of open government in the ministry, by focusing on the application of social media and giving recommendation for further implementation. To collect the data, this investigation employed qualitative research by conducting semi-structured interviews with officials working on digital diplomacy, observation, and gathering relevant data. The result shows that ministry maturity level in the application of social media using a combined framework of the Open Government Maturity Model (OGMM) and Open Government Implementation Model (OGIM) is at level 1 (initial condition). To advance data reliability, effective access, and improve the maturity level, the ministry is recommended to better manage the data governance.
KW - Digital Diplomacy
KW - Maturity Measurement
KW - Open Government
KW - Social Media
UR - http://www.scopus.com/inward/record.url?scp=85077512992&partnerID=8YFLogxK
U2 - 10.1145/3361785.3361807
DO - 10.1145/3361785.3361807
M3 - Conference contribution
AN - SCOPUS:85077512992
T3 - ACM International Conference Proceeding Series
SP - 158
EP - 162
BT - ICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management
PB - Association for Computing Machinery
Y2 - 12 September 2019 through 14 September 2019
ER -