Open government maturity measurement on social media usage: The ministry of foreign affairs in Indonesia case study

Rizky Perkasa Utama, Betty Purwandari, Riri Satria, Larastri Kumaralalita

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Citizens’ active participation using information and communication technology (ICT) enables government harnessing social media to provide information and seek public interactions and collaborations. This research conducted a case study in the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia, which has strategic goals to achieve open government by utilizing digital diplomacy. This study aims to measure the maturity level of open government in the ministry, by focusing on the application of social media and giving recommendation for further implementation. To collect the data, this investigation employed qualitative research by conducting semi-structured interviews with officials working on digital diplomacy, observation, and gathering relevant data. The result shows that ministry maturity level in the application of social media using a combined framework of the Open Government Maturity Model (OGMM) and Open Government Implementation Model (OGIM) is at level 1 (initial condition). To advance data reliability, effective access, and improve the maturity level, the ministry is recommended to better manage the data governance.

Original languageEnglish
Title of host publicationICBIM 2019 - 2019 the 3rd International Conference on Business and Information Management
PublisherAssociation for Computing Machinery
Pages158-162
Number of pages5
ISBN (Electronic)9781450372329
DOIs
Publication statusPublished - 12 Sep 2019
Event3rd International Conference on Business and Information Management, ICBIM 2019 - Paris, France
Duration: 12 Sep 201914 Sep 2019

Publication series

NameACM International Conference Proceeding Series

Conference

Conference3rd International Conference on Business and Information Management, ICBIM 2019
Country/TerritoryFrance
CityParis
Period12/09/1914/09/19

Keywords

  • Digital Diplomacy
  • Maturity Measurement
  • Open Government
  • Social Media

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