New perspectives of a 5G operating model

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The way 5G operators manage infrastructure, enterprise and customers will be radically different compared to preceding generations. This paper aims to provide new perspectives on the 5G operating model by presenting a visual guide on how mobile network operators should deliver value to their prospective 5G customers. The model presented enriches the eTOM framework by elaborating on the implications of virtual network operations, the consequences of an mmWave band, the value of the non-human customer, the security concerns, the role of the content provider in a new ecosystem, and the anticipation of the next generation technological platform.

Original languageEnglish
Article number012017
JournalJournal of Physics: Conference Series
Issue number1
Publication statusPublished - 17 Jun 2020
EventInternational Conference on Telecommunication, Electronic and Computer Engineering 2019, ICTEC 2019 - Melaka, Malaysia
Duration: 22 Oct 201924 Oct 2019


  • 5G
  • eTOM
  • network management
  • Operating Model
  • TMN


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