Multi-Channel Retailing: Effect of Service Quality and Image Congruity on Intention to Recommend

Vinny Muthia Sari, Tengku Ezni Balqiah

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationEnglish
PublisherNova Publisher
ISBN (Electronic)978-1-53617-382-6
Publication statusPublished - 2020

Cite this