Mobile Government Application Success Model: A Case of Halo Polisi

Eko Aditya Bagus Sulthony, Putu Wuri Handayani, Fatimah Azzahro, Ave Adriana Pinem

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This study has the purpose to evaluate the m-government application called Halo Polisi (in English means Hi Police) and finds out the factors supporting the success of applications with focus on the perspective of public. This study uses the DeLone and McLean information system success model. By using the quantitative data processing method, the questionnaire is distributed online to all respondents who are users of the Halo Polisi application. The result from questionnaire are analyzed using the PLS-SEM. This study shows that the factors supporting the success of the application are system quality, service quality, usage, and user satisfaction where these factors can provide perceived benefits by public.

Original languageEnglish
Title of host publicationProceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages132-136
Number of pages5
ISBN (Electronic)9781728133331
DOIs
Publication statusPublished - 1 Aug 2019
Event4th International Conference on Information Management and Technology, ICIMTech 2019 - Jakarta/Bali, Indonesia
Duration: 19 Aug 201920 Aug 2019

Publication series

NameProceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019

Conference

Conference4th International Conference on Information Management and Technology, ICIMTech 2019
CountryIndonesia
CityJakarta/Bali
Period19/08/1920/08/19

Keywords

  • DeLone McLean
  • Halo Polisi
  • mobile government
  • success model

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