Methods to Enhance the Utilization of Business Intelligence Dashboard by Integration of Evaluation and User Testing

Ruth Magdalena, Yova Ruldeviyani, Dana Indra Sensuse, Charles Bernando

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The era of Industry 4.0 has created highly automated industries through advanced digital technologies, such as Internet of Things, big data analytics, and data visualization. The latter technology has been widely used in industries in the form of dashboards. A dashboard is a Business Intelligence (BI) tool that provides analytical data information to be used as decision making by corporate executives and business managers to optimize the performance of systems and processes. To support its business in the Maintenance, Repair, and Overhaul (MRO) industry, BI Dashboard was developed and utilized at PT XYZ. However, the use of the BI dashboard in the organization is still very low and even abandoned by users. Therefore, a strategy for increasing the use of the BI dashboard is needed. This study describes such strategy, which involves the conduct of user testing and heuristic evaluation. The results of the study are recommendations that can be used to improve the BI dashboard.

Original languageEnglish
Title of host publicationICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences
Subtitle of host publicationAccelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728146102
DOIs
Publication statusPublished - Oct 2019
Event3rd International Conference on Informatics and Computational Sciences, ICICOS 2019 - Semarang, Indonesia
Duration: 29 Oct 201930 Oct 2019

Publication series

NameICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings

Conference

Conference3rd International Conference on Informatics and Computational Sciences, ICICOS 2019
Country/TerritoryIndonesia
CitySemarang
Period29/10/1930/10/19

Keywords

  • business intelligence
  • dashboard
  • heuristic evaluation
  • system usability
  • thematic analysis
  • user testing

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