Media effectiveness on destination image and tourists revisit intention: Post-disaster in Bali

Ida Ayu Arintya Dian Aviana, Yeshika Alversia

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Bali as a destination with great tourism potential was hit by natural disasters recently, including Mount Agung eruption and earthquakes that make tourism condition declining. Therefore, efforts to provide effective information related to current disasters through a variety of media need to be done to restore tourists' revisit intention. The purpose of this paper is to study the effectiveness of information dissemination through eWOM on social media, government social media, and news media on Bali's destination image and its influence on revisit intention post-disaster. Two hundred and twenty-two self-administered questionnaires were distributed through convenience sampling online and completed by Indonesian tourist as respondents. Structural equation modelling was applied to examine the relationship between the proposed variables. The empirical results suggest that: eWOM and government social media positively influences the destination image of Bali; news media has no significant influence on Bali's destination image; destination image of Bali have a significant relationship with revisit intention; and government social media has the most significant influence on destination image than eWOM in social media. Several managerial implications concerning the strategy of promotion through each media are discussed in this study.

Original languageEnglish
Title of host publicationProceedings of the 33rd International Business Information Management Association Conference, IBIMA 2019
Subtitle of host publicationEducation Excellence and Innovation Management through Vision 2020
EditorsKhalid S. Soliman
PublisherInternational Business Information Management Association, IBIMA
Pages5455-5467
Number of pages13
ISBN (Electronic)9780999855126
Publication statusPublished - 2019
Event33rd International Business Information Management Association Conference: Education Excellence and Innovation Management through Vision 2020, IBIMA 2019 - Granada, Spain
Duration: 10 Apr 201911 Apr 2019

Publication series

NameProceedings of the 33rd International Business Information Management Association Conference, IBIMA 2019: Education Excellence and Innovation Management through Vision 2020

Conference

Conference33rd International Business Information Management Association Conference: Education Excellence and Innovation Management through Vision 2020, IBIMA 2019
Country/TerritorySpain
CityGranada
Period10/04/1911/04/19

Keywords

  • Destination Image
  • EWOM
  • News Media
  • Revisit Intention
  • Social Media

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