Measuring citizen readiness to adopt electronic citizen relationship management (E-CIRM) using technology readiness index (TRI)

Vidila Rosalina, Tb Ai Munandar, A. Nizar Hidayanto, Harry B. Santoso

Research output: Contribution to journalArticlepeer-review

Abstract

The basic principle of using ICT is to facilitate human life. Likewise, Electronic Citizen Relationship Management (e-CiRM) is used to provide the best service for citizens and to manage good relations between regional governments and their citizens. However, in several cities there are still several obstacles in the adoption of Electronic Citizen Relationship Management (e-CiRM). One of the important problems in adopting Electronic Citizen Relationship Management (e-CiRM) is the unpreparedness of human resources. Users who are not ready will reduce the efficiency of the system so that Electronic Citizen Relationship Management (e-CiRM) cannot be implemented and used optimally in its operations so that it becomes useless. The purpose of this study is to measure the level of readiness of citizens as technology users in Electronic Citizen Relationship Management (e-CiRM) in Serang Banten Indonesia using the Technology Readiness Index (TRI) method and to find solutions so that the implementation of Electronic Citizen Relationship Management (e-CiRM) can be implemented successfully with results that are well. The measurement results in this study indicate that four dimensions (optimism, innovation, discomfort and insecurity) have a significant effect on the TR variable. so that it can be seen the readiness of citizens in adopting Electronic Citizen Relationship Management (e-CiRM).

Original languageEnglish
Pages (from-to)3416-3425
Number of pages10
JournalJournal of Theoretical and Applied Information Technology
Volume98
Issue number21
Publication statusPublished - Nov 2020

Keywords

  • Citizen Readiness
  • CRM
  • e-CiRM
  • Quantitave Explore
  • Serang Banten
  • TRI

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