Measurement of maintenance performance using six sigma maintenance scorecard method (case study in PT X aircraft service maintenance workshop)

Erlinda Muslim, Rani Edina Kusumawati, Vanya Cendana

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Maintenance performance assessment is important to be done because it is considered as one of the biggest costs in a company. Maintenance turns thing into its best performance so it is necessary to do maintenance. There are many tools to evaluate maintenance performance, one of them is Maintenance Scorecard. Combination between Six Sigma and Maintenance Scorecard can help evaluate maintenance performance with the calculation of DPMO and sigma level. Six Sigma Maintenance Scorecard has been proven to be an effective tool to evaluate maintenance performance according to previous research. Six Sigma Maintenance Scorecard used European Standard Maintenance Key Performance Indicators. There are 21 relevant indicators to the company, but only 9 were included in this research because of limitation. Results were measured using temporary Six Sigma Maintenance Scorecard in PT X Aircraft Services. It was still a temporary scorecard because there are some indicators that should be included too. Furthermore, this research also gives recommendation of aspects that should be improved and suggestions for both future research and PT X Aircraft Services.

Original languageEnglish
Title of host publication2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019
PublisherAssociation for Computing Machinery
Pages273-277
Number of pages5
ISBN (Electronic)9781450376532
DOIs
Publication statusPublished - 27 Sep 2019
Event5th International Conference on Industrial and Business Engineering, ICIBE 2019 - Hong Kong, Hong Kong
Duration: 27 Sep 201929 Sep 2019

Publication series

NameACM International Conference Proceeding Series

Conference

Conference5th International Conference on Industrial and Business Engineering, ICIBE 2019
CountryHong Kong
CityHong Kong
Period27/09/1929/09/19

Keywords

  • Aircraft Service
  • Maintenance
  • Maintenance Scorecard
  • Six Sigma
  • Six Sigma Maintenance Scorecard

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  • Cite this

    Muslim, E., Kusumawati, R. E., & Cendana, V. (2019). Measurement of maintenance performance using six sigma maintenance scorecard method (case study in PT X aircraft service maintenance workshop). In 2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019 (pp. 273-277). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3364335.3364373