Measurement of information security awareness level: A case study of mobile banking (m-banking) users

Khairunnisa Firsty Arisya, Yova Ruldeviyani, Rahardi Prakoso, Amanda Lailatul Fadhilah

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Public awareness of the importance of information security is a major factor at a time of high public interest in Mobile Banking (M-Banking) application. This is one of the triggers for fraud in cyberspace. Therefore, this study was conducted to measure information security awareness for Mobile Banking (M-Banking) application users using the Knowledge-Attitude-Behavior (KAB) model. The assessment of information security awareness level was calculated using the Analytic Hierarchy Process (AHP) method. Data were obtained through a questionnaire that was given to 210 respondents who used the Mobile Banking (M-Banking) application in Indonesia. The results showed that the security awareness level of Mobile Banking (M-Banking) application users was at the 'good' level with a value of 83.32%. However, there is one focus area, namely 'use of social media' which showed 'average' and unsatisfactory result in all three dimensions, both in the dimensions of knowledge, attitude and behavior, so it is necessary to take certain actions and strategies in order to improve information security awareness of Mobile Banking (M-Banking) application users.

Original languageEnglish
Title of host publication2020 5th International Conference on Informatics and Computing, ICIC 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728180472
DOIs
Publication statusPublished - 3 Nov 2020
Event5th International Conference on Informatics and Computing, ICIC 2020 - Virtual, Jakarta, Indonesia
Duration: 3 Nov 20204 Nov 2020

Publication series

Name2020 5th International Conference on Informatics and Computing, ICIC 2020

Conference

Conference5th International Conference on Informatics and Computing, ICIC 2020
Country/TerritoryIndonesia
CityVirtual, Jakarta
Period3/11/204/11/20

Keywords

  • Analytic Hierarchy Process (AHP)
  • Information Security Awareness
  • Mobile Banking (M-Banking)

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