TY - GEN
T1 - M-Government Adoption in Indonesia
T2 - 7th International Conference on Informatics and Computing, ICIC 2022
AU - Inan, Dedi I.
AU - Hidayanto, Achmad Nizar
AU - Juita, Ratna
AU - Firman, Antares
AU - Muktiyanto, Ali
AU - Arifin, Hermawan Wibisana
AU - Darmawan, Muhammad Rizky
AU - Shafira, Nabilla Yuli
AU - Michelle, Cassie
N1 - Publisher Copyright:
© 2022 IEEE.
PY - 2022
Y1 - 2022
N2 - Delivering public service to its stakeholders as easy and effective as possible has been a challenge for the government. The advancements and ubiquities of smartphones facilitating efficient access to government services by the government do not necessarily mean that it can be effectively undertaken. In the end, that is the stakeholders who decide whether or not they will adopt it. Thus, understanding the determinants leading to the decision is crucial, particularly its motive. This research aims to investigate mobile self-efficacy and personal innovativeness as intrinsic motivations leading to the intention to adopt the mobile government. Self-Determination Theory (SDT), comprising perceived competence, relatedness, and autonomy, is the most representative theoretical lens to portray this issue. A total of 303 valid respondents were collected to analyse further using Partial Least Square-Structural Equation Modelling (PLS-SEM). The findings reveal that both antecedents significantly affect the intention to adopt m-gov. Although mobile self-efficacy has no significant influence on perceived relatedness, altogether, the model accounted for 49% of the variance in adoption intention, with perceived ease of use contributing more to intention than the other constructs. These findings provide several important implications for mobile government adoption in Indonesia, in terms of both research and practice. Limitations and future research directions are also discussed.
AB - Delivering public service to its stakeholders as easy and effective as possible has been a challenge for the government. The advancements and ubiquities of smartphones facilitating efficient access to government services by the government do not necessarily mean that it can be effectively undertaken. In the end, that is the stakeholders who decide whether or not they will adopt it. Thus, understanding the determinants leading to the decision is crucial, particularly its motive. This research aims to investigate mobile self-efficacy and personal innovativeness as intrinsic motivations leading to the intention to adopt the mobile government. Self-Determination Theory (SDT), comprising perceived competence, relatedness, and autonomy, is the most representative theoretical lens to portray this issue. A total of 303 valid respondents were collected to analyse further using Partial Least Square-Structural Equation Modelling (PLS-SEM). The findings reveal that both antecedents significantly affect the intention to adopt m-gov. Although mobile self-efficacy has no significant influence on perceived relatedness, altogether, the model accounted for 49% of the variance in adoption intention, with perceived ease of use contributing more to intention than the other constructs. These findings provide several important implications for mobile government adoption in Indonesia, in terms of both research and practice. Limitations and future research directions are also discussed.
KW - adoption intention
KW - Mobile government
KW - mobile self-efficacy
KW - personal innovativeness
KW - self-determination theory
UR - http://www.scopus.com/inward/record.url?scp=85146924005&partnerID=8YFLogxK
U2 - 10.1109/ICIC56845.2022.10007011
DO - 10.1109/ICIC56845.2022.10007011
M3 - Conference contribution
AN - SCOPUS:85146924005
T3 - 2022 7th International Conference on Informatics and Computing, ICIC 2022
BT - 2022 7th International Conference on Informatics and Computing, ICIC 2022
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 8 December 2022 through 9 December 2022
ER -