Loyalitas Customer Dalam Mobile Commerce Zalora

Amira Amalia, Gianella Carmella, Karina Dwi Pramesti, Namira Sayyida, Pratista Ayu, Irwansyah, Niken Febrina Ernungtyas

Research output: Contribution to journalArticlepeer-review


Smartphones are becoming very important instruments in the business and marketing world today. The use of smartphones also trigger the growth of various mobile commerce (mcommerce) in Indonesia. This is because smartphones can be a means of advertising, promotion, and buying and selling transactions. One company that utilizes this is Zalora. Zalora is one of the m-commerce companies in the field of fashion with the highest visitors in Indonesia. However, it is not currently known whether there is a relationship between trends in use of information and communication technology, satisfaction, and trust in customer loyalty to Zalora. Data collection method used in this research is survey method to mobile buyers from zalora application. The data collected were analyzed by Structural Equation Modeling (SEM) analysis technique. The results of this study indicate that, satisfaction and trust have a positive influence on customer loyalty E-Commerce Zalora.
Original languageIndonesian
Pages (from-to)26-36
JournalProfetik : Jurnal Komunikasi
Issue number1
Publication statusPublished - Apr 2018


  • Trust
  • Satisfaction
  • Loyalty
  • Mobile Commerce
  • Zalora

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