Licensing Service Transformation in DKI Jakarta Province

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The transformation of licensing services is part of the transformation of public services, licensing holds important things in development from planning, implementation, supervision to evaluation so that sustainable development can occur in various sectors. On the other hand licensing can also be a source of regional income derived from certain licensing fees, therefore the transformation of licensing services to the community carried out in DKI Jakarta through the transformation of the DKI Jakarta Provincial One Stop Service and Investment Services is expected to increase community satisfaction while making the community no longer objected to paying levies imposed on these permits. This research is part of qualitative research with a descriptive approach that aims to describe how the transformation of licensing services in DKI Jakarta Province is carried out. The results of the research are the transformation of licensing services carried out by transforming the Jakarta One Stop Integrated Service Office through changes to the organizational structure, changes in Human Resources and use of technology, and various innovations to improve licensing services in DKI Jakarta Province.
Original languageEnglish
Title of host publicationProceedings of the First International Conference on Administration Science (ICAS 2019)
PublisherAtlantis Press
ISBN (Print)978-94-6252-780-5
Publication statusPublished - Aug 2019


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