KNOWLEDGE SHARING PHASE ANALYSIS: MULTIPLE CASE STUDIES OF IT CONSULTING COMPANIES IN INDONESIA

In this globalization era, companies are required to keep learning and changing. In the process of changing, companies need to be adaptive and innovative. Therefore, a company needs to cultivate and maintain its knowledge. Among other ways, it can be achieved by encouraging the process of knowledge sharing within the company. Hence, this study aims to determine the phases of knowledge sharing in IT consulting companies in Indonesia. In order to identify phases of company knowledge sharing, a framework to measure knowledge sharing phases has been developed by using Analytical Hierarchy Process (AHP) theory. This framework is then used to measure the phases of knowledge sharing in three IT consulting companies in Indonesia, namely Pusilkom, Altrovis, and Usmart. This study successfully develops a framework for measuring the phases of knowledge sharing that is adapted from previous research. After the measurement has been conducted, it is known that at the moment, these three companies have reached the stage of collaboration platform phase, with value of the order Altrovis (0.845), Usmart (0.802) and Pusilkom (0.758).