Knowledge management system design using gamification: A case study of the e-government Laboratory, Universitas Indonesia

Mochammad Arief Hermawan Sutoyo, Hendri Priyambowo, Afifah Nurzahra, Dana Indra Sensuse, Shidiq Al Hakim, Deki Satria

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Each lab in the Faculty of Computer Science, Universitas Indonesia was suggested to change its organizational culture into clan type that support knowledge sharing. There are a number of problems regarding to implementtting knowledge management in the Faculty such as lost of knowledge from graduated members, no maximum utilization of knowledge repository for all the members, and low knowledge interdependency. To solve the problems in making a good Knowledge Management(KM) solution, we used Becerra-Frenandez method to measure and identify the knowledge management process characteristic and existing KM process in e-Government laboratory. The assessment of the prototype showed that a gamified prototype is suitable to increase the externalization and sharing processes. However, the use of a competition element of the gamification is not appropriatein supporting knowledge management process in the laboratory.

Original languageEnglish
Title of host publicationCITS 2019 - Proceeding of the 2019 International Conference on Computer, Information and Telecommunication Systems
EditorsMohammad S. Obaidat, Zhenqiang Mi, Kuei-Fang Hsiao, Petros Nicopolitidis, Daniel Cascado-Caballero
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781538640883
DOIs
Publication statusPublished - 1 Aug 2019
Event2019 International Conference on Computer, Information and Telecommunication Systems, CITS 2019 - Beijing, China
Duration: 28 Aug 201931 Aug 2019

Publication series

NameCITS 2019 - Proceeding of the 2019 International Conference on Computer, Information and Telecommunication Systems

Conference

Conference2019 International Conference on Computer, Information and Telecommunication Systems, CITS 2019
Country/TerritoryChina
CityBeijing
Period28/08/1931/08/19

Keywords

  • Gamification
  • Knowledge Management
  • Knowledge Management Solution
  • Knowledge Management System

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