Knowledge management system design method with joint application design (JAD) adoption

Dana Indra Sensuse, Hadiyan Nur Rochman, Shidiq Al Hakim, Winarni Winarni

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)


Purpose: This study proposes to adopt joint application design (JAD) in the requirement gathering process on developing a knowledge management system (KMS) using Fernandez methodology. It is proposed that Fernandez methodology produces only a list of KMS features and the requirement of the feature is still unclear. This study aims to produce KMS that meets the needs and expectations of users based on features of Fernandez's methodology. Design/methodology/approach: This study was conducted using a combination methodology that combines Fernandez methodology to identify the feature needs of the organization and JAD to identify user requirements of KMS. The system prototype is evaluated by measuring user satisfaction using the Post Study System Usability Questionnaire. Findings: The results of this study indicate that with the adoption of JAD it is possible to get the requirement in accordance with the expectations of the user. In addition, this study also shows that the level of user satisfaction with the prototype developed with the requirement is high at 84% of the maximum score. Research limitations/implications: This study was used only in the education context, especially teaching assistant problems at the Faculty of Computer Science, University of Indonesia. For this reason, further research is needed for different contexts so that the implementation of this combination of methods can be generalized more broadly. Practical implications: This paper provides practical implications for the development of KMS by identifying user requirements using JAD. Originality/value: This paper provides a combination method to generate KMS that meets user requirements.

Original languageEnglish
Pages (from-to)27-46
Number of pages20
JournalVINE Journal of Information and Knowledge Management Systems
Issue number1
Publication statusPublished - 13 Feb 2021


  • Contingency factors
  • Joint application design
  • Knowledge management system


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