Knowledge Management System Acceptance in Government Institution: A Case Study

Rio Novira, Indra Budi, Ave Adriana Pinem

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Managing knowledge effectively would bring great benefit to the organization. However, there is a challenge to manage the knowledge since most of them still in tacit form. Thus, the knowledge management system is a solution for managing the knowledge in an organization to make the most of it. Since 2013 the Ministry of Communication and Information Technology has developed a Knowledge Management System (KMS). Following the socialization, the socialization of the system, the number of users who involve in KMS reached 260 users (13.2% of all employees); however, this condition has not met the expectation since the system was considered a strategic application. Therefore, this research was conducted to find out the factors that influence the acceptance of KMS in government organizations. To answer this question, the authors form a research model with the UTAUT2 model and the IS Success Model. Questionnaires were distributed, and 83 data then analyzed using SmartPLS v.3.2.7. The results found that factors influencing the intention to use KMS were system quality and information quality from the IS Success Model and habit from UTAUT2. Because KMS is only used voluntarily by the employee, it is the quality that will influence user intention. The system capability drew users instead of out-of-system factors such as user expectation and habit. Thus, improving system quality and information quality will increase the use of KMS in the future.

Original languageEnglish
Title of host publicationProceedings - 2019 2nd International Conference of Computer and Informatics Engineering
Subtitle of host publicationArtificial Intelligence Roles in Industrial Revolution 4.0, IC2IE 2019
EditorsAnita Hidayati, Shinta Oktaviana, Iklima Ermis Ismail, Ayu Rosyida Zain, Fitria Nugrahani, Dewi Kurniawati, Irma Permatasari Sari
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages18-23
Number of pages6
ISBN (Electronic)9781728123844
DOIs
Publication statusPublished - Sep 2019
Event2nd International Conference of Computer and Informatics Engineering, IC2IE 2019 - Banyuwangi, East Java, Indonesia
Duration: 10 Sep 201911 Sep 2019

Publication series

NameProceedings - 2019 2nd International Conference of Computer and Informatics Engineering: Artificial Intelligence Roles in Industrial Revolution 4.0, IC2IE 2019

Conference

Conference2nd International Conference of Computer and Informatics Engineering, IC2IE 2019
CountryIndonesia
CityBanyuwangi, East Java
Period10/09/1911/09/19

Keywords

  • and acceptance model
  • IS Success Model
  • knowledge management system
  • UTAUT2

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