TY - GEN
T1 - Knowledge management practices in e-Government
AU - Sensuse, Dana Indra
AU - Prima, Pudy
AU - Cahyaningsih, Elin
AU - Noprisson, Handrie
PY - 2018/1/12
Y1 - 2018/1/12
N2 - Electronic government or e-government is an information and communication technology application that aims to provide more open interaction between governments, citizens, businesses, and other non-profit organizations. In those communication processes, there are knowledge transfer or exchange processes that must be covered and managed to accomplish the goal of e-government application. Furthermore, knowledge, rapidly evolving, is increasingly recognized as a powerful strategic resource for efficiency by all types of organizations and institutions either public or private. As the proposed solution, those processes can be covered by Knowledge Management (KM) approach. This paper aims to deliver insight into key drivers, benefits, challenges, KM system types and critical success factors for KM implementation in e-government. A total of fourteen research papers have been reviewed by using systematic literature review method named Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA). As the result, there are six drivers, six benefits five types of KM system, six challenges, and nine critical success factors for KM implementation in e-Government.
AB - Electronic government or e-government is an information and communication technology application that aims to provide more open interaction between governments, citizens, businesses, and other non-profit organizations. In those communication processes, there are knowledge transfer or exchange processes that must be covered and managed to accomplish the goal of e-government application. Furthermore, knowledge, rapidly evolving, is increasingly recognized as a powerful strategic resource for efficiency by all types of organizations and institutions either public or private. As the proposed solution, those processes can be covered by Knowledge Management (KM) approach. This paper aims to deliver insight into key drivers, benefits, challenges, KM system types and critical success factors for KM implementation in e-government. A total of fourteen research papers have been reviewed by using systematic literature review method named Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA). As the result, there are six drivers, six benefits five types of KM system, six challenges, and nine critical success factors for KM implementation in e-Government.
KW - PRISMA
KW - e-government
KW - knowledge management
KW - systematic literature review
UR - http://www.scopus.com/inward/record.url?scp=85046628144&partnerID=8YFLogxK
U2 - 10.1109/ICSITech.2017.8257113
DO - 10.1109/ICSITech.2017.8257113
M3 - Conference contribution
T3 - Proceeding - 2017 3rd International Conference on Science in Information Technology: Theory and Application of IT for Education, Industry and Society in Big Data Era, ICSITech 2017
SP - 216
EP - 221
BT - Proceeding - 2017 3rd International Conference on Science in Information Technology
A2 - Drezewski, Rafal
A2 - Chakraborty, Goutam
A2 - Nazir, Shah
A2 - Riza, Lala Septem
A2 - Hashim, Ummi Raba'ah
A2 - Wibawa, Aji Prasetyo
A2 - Wihardi, Yaya
A2 - Pranolo, Andri
A2 - Junaeti, Enjun
A2 - Horng, Shi-Jinn
A2 - Lim, Heui Seok
A2 - Hernandez, Leonel
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 3rd International Conference on Science in Information Technology, ICSITech 2017
Y2 - 25 October 2017 through 26 October 2017
ER -