Knowledge management practices in e-Government

Dana Indra Sensuse, Pudy Prima, Elin Cahyaningsih, Handrie Noprisson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

7 Citations (Scopus)

Abstract

Electronic government or e-government is an information and communication technology application that aims to provide more open interaction between governments, citizens, businesses, and other non-profit organizations. In those communication processes, there are knowledge transfer or exchange processes that must be covered and managed to accomplish the goal of e-government application. Furthermore, knowledge, rapidly evolving, is increasingly recognized as a powerful strategic resource for efficiency by all types of organizations and institutions either public or private. As the proposed solution, those processes can be covered by Knowledge Management (KM) approach. This paper aims to deliver insight into key drivers, benefits, challenges, KM system types and critical success factors for KM implementation in e-government. A total of fourteen research papers have been reviewed by using systematic literature review method named Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA). As the result, there are six drivers, six benefits five types of KM system, six challenges, and nine critical success factors for KM implementation in e-Government.

Original languageEnglish
Title of host publicationProceeding - 2017 3rd International Conference on Science in Information Technology
Subtitle of host publicationTheory and Application of IT for Education, Industry and Society in Big Data Era, ICSITech 2017
EditorsRafal Drezewski, Goutam Chakraborty, Shah Nazir, Lala Septem Riza, Ummi Raba'ah Hashim, Aji Prasetyo Wibawa, Yaya Wihardi, Andri Pranolo, Enjun Junaeti, Shi-Jinn Horng, Heui Seok Lim, Leonel Hernandez
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages216-221
Number of pages6
ISBN (Electronic)9781509058662
DOIs
Publication statusPublished - 12 Jan 2018
Event3rd International Conference on Science in Information Technology, ICSITech 2017 - Bandung, Indonesia
Duration: 25 Oct 201726 Oct 2017

Publication series

NameProceeding - 2017 3rd International Conference on Science in Information Technology: Theory and Application of IT for Education, Industry and Society in Big Data Era, ICSITech 2017
Volume2018-January

Conference

Conference3rd International Conference on Science in Information Technology, ICSITech 2017
Country/TerritoryIndonesia
CityBandung
Period25/10/1726/10/17

Keywords

  • PRISMA
  • e-government
  • knowledge management
  • systematic literature review

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