TY - GEN
T1 - Key performance indicators & strategies to achieve sustainability & improve performance of clothing services SME using fuzzy AHP method
AU - Hakim, Inaki Maulida
AU - Masyhur, Muhammad Zeid
N1 - Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/9/27
Y1 - 2019/9/27
N2 - Small and Medium Enterprises (SMEs) play a crucial role in economic growth in Indonesia, both in terms of job creation and contribution to Indonesia's GDP. One of the five industries that contributes the highest to Indonesia's GDP is the textile and apparel industry. However, most of the businesses in this industry have not considered sustainability strategies due to challenges in measuring the sustainability of their business. Based on that, this research aims to design performance measurements and strategies to be carried out by enterprises to determine their performance, conditions, and business position in the industry. The method applied in this research is the Fuzzy Analytical Hierarchy Process (FAHP) method to gain weighting of each performance indicator used to measure the successful achievement of sustainability. This study succeeded in providing a design of performance indicators & six main business strategy recommendations that exist in each of the key performance indicators and have been measured in one of the clothing service businesses in Indonesia based on sustainability aspects which include economic, environmental, and social. All business strategy recommendations on each of the key performance indicators are prioritized based on the weights for each key performance indicator.
AB - Small and Medium Enterprises (SMEs) play a crucial role in economic growth in Indonesia, both in terms of job creation and contribution to Indonesia's GDP. One of the five industries that contributes the highest to Indonesia's GDP is the textile and apparel industry. However, most of the businesses in this industry have not considered sustainability strategies due to challenges in measuring the sustainability of their business. Based on that, this research aims to design performance measurements and strategies to be carried out by enterprises to determine their performance, conditions, and business position in the industry. The method applied in this research is the Fuzzy Analytical Hierarchy Process (FAHP) method to gain weighting of each performance indicator used to measure the successful achievement of sustainability. This study succeeded in providing a design of performance indicators & six main business strategy recommendations that exist in each of the key performance indicators and have been measured in one of the clothing service businesses in Indonesia based on sustainability aspects which include economic, environmental, and social. All business strategy recommendations on each of the key performance indicators are prioritized based on the weights for each key performance indicator.
KW - Fuzzy analytical hierarchy process
KW - Key performance indicators
KW - Small and medium enterprises
KW - Strategies
KW - Sustainability
UR - http://www.scopus.com/inward/record.url?scp=85076766928&partnerID=8YFLogxK
U2 - 10.1145/3364335.3364407
DO - 10.1145/3364335.3364407
M3 - Conference contribution
AN - SCOPUS:85076766928
T3 - ACM International Conference Proceeding Series
SP - 138
EP - 142
BT - 2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019
PB - Association for Computing Machinery
T2 - 5th International Conference on Industrial and Business Engineering, ICIBE 2019
Y2 - 27 September 2019 through 29 September 2019
ER -