KAJIAN IMPORTANCE PERFORMANCE ANALYSIS SEBAGAI MATRIKS EVALUASI KINERJA: STUDI KASUS WORKSHOP PENGEMBANGAN E-LEARNING SMAN 39 JAKARTA

Along with the industrial revolution 4.0, the rapid development of information and communication technology (ICT) has changed organizations and individuals in carrying out daily activities. In the world of education, the increasingly sophisticated capabilities of mobile phones and portable computers are one of the factors that influence the development of online learning (e-learning). However, digital literacy is still needed to improve understanding and skills in the development of online learning (e-learning). This study propose a digital literacy workshop design to improve the quality of human resources; and evaluate the performance of the digital literacy workshop using the Importance Performance Analysis (IPA) matrix. The data collection process was carried out in two stages. The first stage is to design workshop activities and the second stage is to evaluate the quality of the workshop program. Based on data analysis, it was found that socialization and workshops were the right solution to improve the competence of teachers and students of SMAN 39 in carrying out learning innovations by utilizing information technology. In general, the level of satisfaction obtained by the workshop participants has met the level of expectations and nothing is excessive. However, there is one item no 5 (Active involvement in the program) which is a top priority for improvement. Because it has a high level of hope, but the level of perceived satisfaction is still relatively low.