IT Capabilities Analysis Towards the Organization Performance in the Virtual Organization: A Case Study of ABC Multifinance Company in Indonesia

Dewi Rokhmah Pyriana, Hidayat Akbar, Muhammad Muslim Rifa'i, Sandriyana Kusuma Wardani, Suci Inayah, Muhammad Rifki Shihab

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

ABC is a multinational multi-finance company that developed various systems to connect with customers, partners, and employees throughout Indonesia. ABC Company utilized IT Capabilities to conduct business processes and gain an advantage over the competitors. This study aims to assess how the relationship between IT capabilities towards the organization performance in virtual organization using a qualitative method approach that analyzed from transcript file of the interview result. This study used three levels of virtual organization contains intra-organizational, inter-organizational, and extra-organizational. This study found that IT capabilities measured by IT business partnerships, external IT linkages, IT business process integration, IT management, IT infrastructure, and IT in internal communications had a positive effect towards the organization performance and support virtual organization in intra-organizational, inter-organizational, and extra-organizational level.

Original languageEnglish
Title of host publicationProceedings - 4th International Conference on Informatics, Multimedia, Cyber and Information System, ICIMCIS 2022
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
ISBN (Electronic)9781665473279
DOIs
Publication statusPublished - 2022
Event4th International Conference on Informatics, Multimedia, Cyber and Information System, ICIMCIS 2022 - Virtual, Online, Indonesia
Duration: 16 Nov 202217 Nov 2022

Publication series

NameProceedings - 4th International Conference on Informatics, Multimedia, Cyber and Information System, ICIMCIS 2022

Conference

Conference4th International Conference on Informatics, Multimedia, Cyber and Information System, ICIMCIS 2022
Country/TerritoryIndonesia
CityVirtual, Online
Period16/11/2217/11/22

Keywords

  • IT capabilities
  • multi-finance
  • organization performance
  • virtual organization

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